SHIPPING

• All orders are shipped ground via common carrier (FedEx, UPS, Canada Post) at our discretion. Please contact us for expedited shipping.
• Orders will not be delivered during the weekend or on national holidays.
• We do not ship to P.O. Boxes.
• Orders submitted prior to 12:00pm EST are usually processed the same day. Vacman.ca does not process orders or ship orders during weekends.
• Vacman.ca does not guarantee same day shipping. Occasionally we must back order items, if this becomes necessary we will notify you via email which may delay the shipping of your order.
• Orders paid by check will not be shipped until the check has been cleared by the bank.
• We do not require proof of delivery by signature unless the customer specifically requests this service. All shipping carriers charge us a fee of $15 for a “Signature Requested” service. If you would like this service please contact us at our toll free number (416) 635-7108 and speak with a customer service representative to add this to your order.
• Once your shipment has been confirmed as delivered by the carrier Vacman.ca obligation has been fulfilled. Any packages that are lost, stolen or damaged by acts of God after confirmed delivery must be addressed to the carrier, not Vacman.ca.
• If we ship your order to an incorrect or undeliverable address that has been provided to us by the customer, the customer must pay an additional shipping charge to reship the product to the correct address.

Please allow 7 – 14 business days to receive your product, with the exception of special order products.

Shipping charges are as follows:

• Up to $59.99 – $7.95
• $60+ – FREE*

MISSING ITEMS / DAMAGED PRODUCT

All items are inspected and tested before shipping. Any damaged merchandise by courier must be reported directly to Vacman.ca within 3 days of receipt. Any parts or equipment, excluding consumable products, such as filters and belts, that are received damaged will be repaired or replaced at the sole discretion of Vacman.ca or the manufacturer according to their warranty policy. 

RETURNS

Keep receipt for warranty purposes. All items must have a valid Return Authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance, NO EXCEPTIONS. Each Return Authorization is limited strictly to the item(s) that are listed on the Return Authorization form. If any additional items are included in the return package that were not authorized, they will not be credited and will not be returned. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials.  Due to sanitary reasons we are not able to accept opened packages of vacuum filter bags back.  At our discretion a 10% to 20% restocking fee may apply to all returned merchandise, excluding damaged or defective products or products that were shipped in error. If you have returned merchandise that had free shipping we will deduct the actual shipping charges incurred from your credit. No refunds after 30 days of invoice date, NO EXCEPTIONS! “Special Order” products cannot be cancelled or returned for a refund once the order has been placed or received. Motors or electrical components will not be credited until item has been tested and approved by service department. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise are at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges. We will not accept any returns or cancellations on merchandise that was special or custom ordered. No refunds will be given for orders that are refused by the customer. Please allow 14 business days for us to process your return once we have received it. Your refund will be credited to the original payment method or by check at our discretion. Please note: You have five (5) business days to review your credit for any discrepancies once it has been issued.